Clarity is crucial for the user experience. It is how we transfer knowledge to our users and guide them towards their goals. So, how clear are your messages?Aiming for clarityOne of the most critical components of modern web design – sometimes left out of the discussion – is CLARITY. Users, now more than ever, want speed and great usability. Attention spans have decreased and by keeping your design and UX clear, you’ll ensure a much better user experience. User experience (UX) is more than the u...

Finding the right article within a sea of documentation is one of the most common challenges encountered by users of enterprise software today. I’m a technical writer for Workspace ONE UEM, and I spend hundreds of hours developing clear, accurate information for every release. But if you are not able to find it, then my efforts are futile.

To solve the problem of discoverability for Workspace ONE UEM documentation, I need to understand how you search for content. Let’s start by taking a second...

Your brand voice reflects your company’s personality and emotions through communication. It’s not what you say, but how you say it – it’s the language you use, the words you choose, and the way you construct sentences. It’s your brand voice that defines you.Brand equals credibility and reputation. A strong brand voice reflects a clear, direct, and consistent expression of a company’s unique positioning and personality. And the written word is an integral component of that expression. The words w...

Shwetha Madhan, VMware
April 15, 2020
When developers and technical writers work well together, they both take advantage of their relationship and bring out the best in each other. This article highlights the value of an efficient collaboration which can improve the quality of the documentation.
Although we don’t always think of developers and their relationship to documentation, in a real-world, documentation is as important to a developer as all other facets of development. Most developers spe...